Google Apps Password Usability Fail

Not sure what that’s saying about me, but I seem to develop an interest in FAILS. Last week I wrote about a very funny SEO & PR fail by the German company Strato. Today I was encountering a strange error on Google Apps- a company that actually does quite a lot of testing before releasing stuff.

Google Apps itself was not sure if the password should be 6 or 8 digits. The message on the page said one thing – the error message another thing. It’s not just usability that is suffering here – people do get hurt! (Okay that’s a bit over the top…)

Anyway – stuff like that is what makes testing so important. So DO IT! Now! Get someone to sit in front of the computer and let him surf your website and mumble to him/herself.

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